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Terms & Conditions

Effective Date of Current Policy: March 1, 2019

MONI & J Kuwait (“we”, “our”, or “us”) operates the website located at www.moniandj.com. The following Terms & Conditions and any other rules posted on the Site (collectively, the “T&C”) constitute an agreement between MONI & J, the visitor, governing your access and use of all content and functionalities available at www.moniandj.com and related micro-sites accessible through www.moniandj.com and related domain names (collectively the Site).

Please read these T&C carefully. By using the Site, you agree to these T&C as well as any other terms, guidelines or rules that apply to any portion of the Site, without limitation or qualification. If you do not agree to these T&C, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site.  If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care.

Under no circumstances shall MONI & J be liable for any direct or indirect losses and/or damages in connection with the use of or inability to use this website. If you are dissatisfied with any content on www.moniandj.com, please call our customer service number +965 2205 6158 so we can discuss how to make the customer experience better.

Please review our policy for Returns, Refunds and Exchanges before purchasing any merchandise on www.moniandj.com. We also encourage visitors to view Privacy Policy to understand how we collect, use, share and protect information obtained from members and from visitors to our website.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. We reserve the right to update and revise these T&C at any time. You will know if these T&C have been revised since your last visit to the website by referring to the “Effective Date of Current Policy” date at the top of this page. Your use of our site constitutes your acceptance of these T&C as amended or revised by us from time to time, and you should therefore review these T&C regularly.

If you have any further questions about our policies, please email us at info@moniandj.com

1- Payment Policies

  • Prices shown on the Site are in US Dollars and are exclusive of taxes. Tax duties and customs will be charged as per the rates and clearance of each country and paid by the receiver upon delivery accordingly
  • We accept payment through Visa, Mastercard, Paypal and wire transfers. We do not accept personal checks or direct bank transfers.
  • Debit and credit transactions are processed through 2Checkout secure e-payment gateway. This access allows us to receive payments from any Credit card. Otherwise, you can pay by wire cash transfer through Western Union. For more details about wire transfers please contact us on info@moniandj.com
  • moniandj.com ensures totally secure and flexible online payment by credit card, thanks to its payment system, entrusted to a respected company specializing in secure online payment. We guarantee the total privacy of your bank details, secured by SSL protocol. We never access store or use any confidential information concerning your credit card.
  • When submitting an order you agree that this immediately authorizes MONI & J to debit your card with the order payment. Payment will be debited and cleared from your account at the time of your order.
  • You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MONI & J, we will not be liable for any delay or non-delivery.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

2- Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Once you have placed your order on the site, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. Acceptance of your order will be perfected upon completion of the packing of your order, unless you cancel your order. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

3- Shipping Policy

MONI & J uses a Third-Party Logistics company called Aramex for its shipments

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit card statement. In the event that your provided information does not match exactly what your credit card has on file, your order may be declined. This may require you to contact us and / or your bank directly. When specifying shipping address information, be sure to check that the city, state, and zip code are all correct. If according to delivery service’s records this information does not match their records, we may have to contact you to update this information and this may delay your order.

We ship Sunday through Thursday, 9am to 4:30pm Kuwait Time. Your order will be shipped within one business day from when the order is placed (excluding weekends and holidays).

Shipments may be delayed up to 15 business days following large sales or promotions.

We are not able to cancel or change your order if we do not receive your request before shipping confirmation. Email our customer service: info@moniandj.com.

International Shipments:

Please be aware that once a package leaves Kuwait, it becomes the responsibility of the postal service in the country of destination. As the customer, if you feel that your Local postal system is not reliable, please choose Aramex Shipping as this includes door to door tracking. We will not be responsible for any package that is lost or stolen during the shipment process that does not have tracking. The customer assumes all responsibility for any loss, or any damage of these items. For international shipments, please allow up to 45 days for delivery, however the average delivery time is between 6-21 days. Some foreign postal systems are faster than others, but we cannot guarantee an arrival date. If you absolutely need your package by a certain date, please choose the option of Aramex Shipping. It is the only shipping option that guarantees a specific delivery date.

By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time so please allow for this when estimating a delivery date. MONI & J is not responsible for these additional costs. Orders will not be refunded for packages that are not accepted by recipient.

When finalizing your purchase, please be sure to select your preferred method of shipping.

If you are shipping or making a purchase on our website, you agree to these terms and conditions.

Risk of Loss; Product Insurance:

All products purchased from the site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We insure your purchase during its transit until it is delivered to the delivery address specified in your order. To complete the delivery, we require a signature, at which point responsibility for the purchased product(s) passes to you. If the recipient of the product is someone other than you for delivery purposes, you agree that evidence of a signature by such recipient or at such recipient’s delivery address is evidence of a completed delivery by us with responsibility for the purchased product passing to you.

If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not MONI & J to contact the local postal service to inquire about the problem. If the local postal service and the customer do not resolve the discrepancy, MONI & J is not liable to refund or resend your order, but we will work with you to resolve the situation.

MONI & J reserves the right to refuse the package and / or return to sender should the merchandise not meet these requirements. Please contact your customer service representative if you have any questions.

4- Refunds, Returns & Exchanges Policy

(Comments been given in the other docs about refunds and return)

Refunds : MONI & J do not process refunds for any reason. Upon verification, your order maybe eligible for Online store Credit or Exchange.

Returns & Exchanges: Available Options: Exchange or Store Credit. All returns and exchanges must meet the following requirements: No need to mention Exchange of Store Credit

  • Merchandise must be unworn, unwashed, undamaged, and unused.
  • Merchandise must be free of make-up, deodorant, or any other stains.
  • Merchandise must have all original tags and accessories attached; including the dust bag and detachable strap.
  • The package must be postmarked within (30) days of original order date.
  • Online merchandise cannot be returned or exchanged at any retail store where our merchandise is available. Similarly merchandise purchased from retail stores may not be returned or exchanged online.
  • Returns and exchanges are processed within (15) business days.
  • You will be notified via email once your return or exchange has processed.
  • If you believe you received an incorrect item please contact us within 24 hours of receiving your package.

Please note: Shipping and handling charges are non-refundable. The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. You need to choose which product you would like to exchange the purchased item with. The cost difference between the product you wish to exchange and the new one chosen will either be refunded (if the new item is less expensive) or charged to the buyer (if the new item is more expensive).

Sale Items: Items that were purchased on sale are not eligible for return or exchange.

5- Discount Codes

We may provide promotional codes offering a discount on our merchandise. Promotional codes cannot be used on past purchases. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be used by the date published, if any. We reserve the right at any time without notice to retract and/or change the terms of promotional codes.

6- Authenticity & Warranty

MONI & J only carries merchandise that is authentic, first-run, and designed and tailored by MONI&J. Please be aware that even such products are not entirely free of workmanship errors, and may at occasions have defects. If within the first 30 days, such a problem has been identified with your merchandise please contact us at info@moniandj.com with a picture and description of the defect. Damaged items should be reported to customer service immediately before returning the package to ensure your claim is properly processed.

7- Eligibility to Purchase

The purchase of merchandise through MONI & J is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws. In order to make purchases on the site you will be required to provide your personal details and payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

8- Privacy

Your privacy is very important to us. Our Privacy Policy (add link) explains how we treat your personal information and protect your privacy when you are using the Site. Rest assured that we respect the privacy and integrity of your personal information. We make sure it is at all times kept private and confidential and at no point will we sell it to any third party.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

9- Intellectual Property Rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights mentioned, displayed or relating to the Content (defined below) on the Site.  All Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws. Any unauthorized reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization.

In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the Site.

10- Limited License and Site Access; Acceptable Use

We grant you a limited license to use the site for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

DISCLAIMER

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, MONI & J EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY (A) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AS TO THE SITE AND ITS CONTENT, INCLUDING THE INFORMATION, DATA, SOFTWARE, OR PRODUCTS CONTAINED THEREIN, OR THE RESULTS OBTAINED BY THEIR USE OR AS TO THE PERFORMANCE THEREOF, (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING, AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. THE SITE AND ALL CONTENTS THEREIN AND COMPONENTS THEREOF ARE PROVIDED ON AN “AS IS” BASIS AND YOUR USE OF THE SITE IS AT YOUR OWN RISK.

Limitation of Liability:

You agree that in no event shall MONI & J be liable to you, or to any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the site or the Terms & Conditions (ADD LINK), even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the content; (ii) the transmission of any bugs, viruses, Trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorized access to or use of the site or MONI & J secure servers and/or any and all personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure.

Indemnification:

You agree to indemnify and hold MONI & J and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys’ fees, made by or resulting from any third party due to or arising out of your use of the Site, breach of the Terms & Conditions (ADD LINK) or the materials it incorporates by reference, or your violation of any law, regulation, order or other legal mandate, or the rights of a third party.

Severability:

If any of these Terms & Conditions shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

Entire Agreement:

These Terms & Conditions set forth the entire understanding and agreement between you and MONI & J with respect to the subject matter herein and supers all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to the site. A printed version of these T&C and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these T&C to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the T&C, or assign, transfer or sublicense your rights therein. A failure to act with respect to a breach by you or others does not waive MONI & J right to act with respect to subsequent or similar breaches.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Kuwait.

You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms & Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Mailing Address

MONI & J
The Gate Mall, Eqaila
Phone: +965 9402 0647 (Whats App)
Office Phone: +965 2220 7227
PO.Box: XXX
Address: Qibla Block 9 Ahmed Al Jaber St. Al Zumorrodah Tower 21st Floor Kuwait
Email: info@moniandj.com
www.moniandj.com